Payment Policy

Flexible Rate No payment taken in advance and the booking can be cancelled up to 24 hour prior to arrival. Non Refundable Bookings Any Non-Refundable bookings may be charged at any time up till the day of arrival. Upon payment failure we will request new card details within 24 hours, otherwise the booking may be cancelled. The guest will be charged the total price if they cancel anytime. The guest will be charged a prepayment of the total price anytime.

Cancellation / Refund Policy

Cancellations and No Shows There is no charge for cancellations and changes made 24 hours prior to arrival. Otherwise, in the event of a no show you will be charged for your booked stay. If card details are requested upon failure to authorise booking we must be contacted within 24 hours or your booking will be cancelled. If this falls on your arrival date, the room will only be held until 6 pm. Prepaid reservations cannot be changed or cancelled. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation. No shows If you do not arrive at the hotel on the scheduled date of arrival, you will be consider to be a “No Show” and your booking will be cancelled. Your booking will be charged 100% of the cost of the all stay of the booking, including any Extras. Bookings paid on arrival will be charged to the payment card details provided at the time of booking to guarantee the booking. Group Bookings: Please contact the hotel directly for Group Booking Terms and Conditions. Payment We accept Visa, Mastercard and American Express payments on-site, as well as cash. Payments that are not on-site will be accepted if accompanied by a third party authorization form. ​Any Non-Refundable bookings may be charged at any time up till the day of arrival. Upon payment failure we will request new card details within 24 hours, otherwise the booking may be cancelled. We do not accept payment by cheque. If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly. Cash Payment: We require a valid proof of identity (Driving Licence, Passport, Birth Certificate, Police Warrant Card, NUS Card, EU identity, Residence Permit Card), along with a valid credit card details, for all cash payments. Group Bookings payments: Please contact the hotel directly for Group Booking Terms and Conditions. Arrival / Check-in Guests must arrive after 3pm and until 10pm. If booked over phone or desk, the full amount or small deposit is taken from the customer, usually a charge for one night. ​Guests are required to show a valid photo identification and allow the hotel to take a copy of this Identification. Guests are required to show the payment card used to secure the booking, failing to provide a valid credit or debit card, or a cash deposit with ID, entitles the front office team to deny to check the guest in. Special Requests are subject to availability and additional charges may apply. Departure / Check-out Check out is until 12:00 pm (after this time a £10/hour fee will be applicable). Kindly note that the latest check-out we can offer is at 15:00 pm. After that, we will charge the amount of an additional night. For all our Polices and Terms & Condition, please see our website at https://www.trivelleshotels.com

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Trivelles Waterhall Country Hotel | Prestwood Lane, Ifield Wood, West Sussex, RH11 0LA | Company Reg. 11457419, United Kingdom