Payment Policy

A valid credit or debit card is required to secure your reservation (pre-authorisation may be required). Full payment will be made directly at the Hotel at check-out time. Recurring payments: The card details you provide will be stored securely with our payment gateway provider (Worldpay FuturePay) and will be used to make recurring payments on your reservation only where applicable and at your request. Frequency of payments: Following any initial payment further payments will only be taken during your stay with us or on checkout and is limited up to the date of your departure. Note : No payment will be taken without your knowledge or permission. Cancellation of payments: In the event that a cancellation fee is applicable as per our terms and conditions, this card will be charged unless otherwise directed. If you wish to cancel any payment or update or remove the card on record, please contact us at lochgreen@costley-hotels.co.uk

Cancellation / Refund Policy

We operate a 48-hour cancellation policy. For any cancellation within this period the first night accommodation cost will be charged to the card details provided.

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Ellisland House Hotel | 19 Racecourse Road, Ayr Ayrshire, KA7 2TD | Company Reg. SC127568, United Kingdom

Company Address: Costley and Costley Hoteliers registered in Edinburgh, company number SC127568. Registered office address, 30 Miller Road, Ayr, KA7 2AY